question

ringcentral35 avatar image
ringcentral35 asked ·

Desktop App: Update 7.4.1 - fax notifications issues

Yesterday we start installing the new update offered by RingCentral Desktop App. Now we have one user with hundreds of Notifications for faxes sent the days before and we have another user with the new update that start printing automatically dozens of faxes... Any clue? what's the problem?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

regina213 avatar image
regina213 answered ·
That is why we only do updates one person at a time- starting with me- to see what else will be affected. After a week or so, I'll let another person update, etc. :-)
2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Well... I made one of the first installations and it was working just fine... So why worry about other users? And... why do not trust in our RingCentral... right?
0 Likes 0 · ·
Ah, that would be nice.  But, in my 3 years or so with RC, and even our own web site, fixing one thing usually leads to other things being affected and it sometimes takes a while for all the affected areas to reveal themselves.
0 Likes 0 · ·
ringcentral35 avatar image
ringcentral35 answered ·
Where is the repository of older versions to get the previous one ?
5 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Claudio, we don't post download links for previous versions as once a new release is pushed out to all users, it becomes the "supported version", and there are different downloads for account type, geo location etc.  If you want to roll back to 7.3 reply here and let me know if it's for a MAC or PC and confirm it's a U.S. account. 

Mike 
0 Likes 0 · ·
Windows Previous US version please.
0 Likes 0 · ·
Claudio, please submit a case so they are aware of this issue with the new SF. Post Case number here and we'll follow up on it. 
0 Likes 0 · ·
Claudio, Watch your email for a download link.

Mike 
0 Likes 0 · ·
Thanks, did you hear a problem with automatic printing faxes?
0 Likes 0 · ·
ringcentral35 avatar image
ringcentral35 answered ·
Now we have other user that with the update, the desktop app start printing old faxes... randomly... any advice ?
2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Please open a Web Case, or use the Submit Feedback under Settings so the programmers can investigate this issue.  
0 Likes 0 · ·
Case 04095188. Do you know if other customers are experiencing same issue? it is very odd.
0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces