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cass-shumsky avatar image
cass-shumsky asked ·

Forwarding cell to RC caller, hears nothing and call drops

I have an 24HR service company in Massachusetts, USA that receive emergency calls on the regular, municipal contracts and private sector. We need to be reachable 24/7 and a contractual obligations like fire/ police to arrive and perform our duty. 

My mobile (sprint) phone is my main business line, I selective call forward (no answer or discard) to the RC for the auto attendant to pick up. Then the caller follows prompts and gets the call routed to the workforce.
This has worked for a couple years now then all of a sudden:
a. when a wireless caller calls they hear dead air and then disconnected.   
b. when a landline caller calls they hear the auto attendant but no extensions work (on the VM you can hear the customer trying to key the extensions but nothing is happening)
c. All (a) calles dropped show in the call log as missed and (b) calls accepted but end up in the operators VM unless you rapid fire the extension during and after the greeting. 
I have been working on this for 10+ days and no resolve, sprint blames RC, RC blames sprint.... customers are furious, I'm frustrated. I have forwarded my wireless phones to other wireless/ landline phones and works perfect. I forward other phones/ carriers to RC and similar issues.

RC has been a very useful tool to "weed out" the after hours scheduling calls and to allow customers with real emergencies to get immediate help... while being a totally mobile workforce.

anyone have a similar problem??? I cannot be the only one!!!

Door 911
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kim answered ·
Hello Cass,  

It's possible your router defaulted back to it's original settings.  Please have your IT Dept login to your router and check to make sure it's RC Compatible.   See HERE for Router Configs. Once that is checked or updated test for a day or two and update us here please. 
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