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david1234567891011121314151617 avatar image
david1234567891011121314151617 asked ·

Google Voice Does It, Why Can't Ring Central?

Google Voice has had an invaluable a feature for years which allows a user to make it so that when someone calls their cell phone number and they don't answer, instead of going to the crappy cell phone providers voice mail, it goes to the users Google Voice voicemail.  It's an invaluable feature because it allows the user to have ONE voicemail box, instead of one for their cell and one for their Google Voice #.

I know threads were brought up in your old forums about this years ago, yet years later we still lack this huge functionality, which means that half of my business voice mails end up on my cell phone, instead of Ring Central.  Because no matter what I do, people are going to get my cell phone #, or there are going to be situations where I call out from my cell phone without using the RC app.  And from that moment I'm hosed, because now people are going to call my cell # instead of my RC #, and I lose all the RC voicemail benefits I'm paying for.

Why does a free provider like Google Voice have a feature that blows away RC (on this front)?  Please consider adding.

Thanks
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david1234567891011121314151617 avatar image
david1234567891011121314151617 answered ·
"If your customers are calling your cell number, RingCentral does not have a way to control the call."

That's my point :p.  Yet Google does, so why can't the otherwise much more advanced paid service RC do it?  I really wish someone from RC would look at how Google achieves it and comment on it.  Maybe Google can only do it because of their behemoth size, yet I can't believe it's something they got the carriers to agree to?

"Does your cell phone provider have a method of forwarding calls to your RC # before the voicemail picks up?  If so you can go into the Call Handling & Forwarding section in your RC account, and create an Advanced Rule, based on Caller ID which sends the call to voicemail."

That's a great idea and I was thinking about doing something like that.  Last time I checked I think the issue was the only way to turn on call forwarding was to have it be on with 0 rings.  I'll have to check again to see if anything has changed.




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mike answered ·
If your customers are calling your cell number, RingCentral does not have a way to control the call.  Does your cell phone provider have a method of forwarding calls to your RC # before the voicemail picks up?  If so you can go into the Call Handling & Forwarding section in your RC account, and create an Advanced Rule, based on Caller ID which sends the call to voicemail. 

Mike
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