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valdez asked ·

We are trying to forward calls from our Polycom phone to our soft phone.

When we transfer to the soft phone it goes back to the main line and will not transfer even if we try to add the line as an extension. Any suggestions?
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mike answered ·
It sounds like you are trying to use the Call Flip feature. This page has instructions. Let us know if you still have problems.

U sing the Call Flip feature
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