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Marc Puich asked ·

International Calling Issues

Since Monday, I have been unable to dial out to certain countries (Germany) from my Ringcentral phone. Is anyone else having this issue? This has been escalated in their tech support (Level 2), but still no progress. They said this is a problem with agreements with certain countries' phone companies.

I have already checked and reset all of the admin settings for international calling permissions, so that didn't seem to help.

Thanks for your input.
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kim answered ·
What's your case number?
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04176969
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I'm following up on this case for you.  
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The case was escalated to Tier 3 last night for further troubleshooting, so watch your e-mail for contact from T3 agent. If you don't hear anything within 24 hours please let me know. 
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