question

mueller12 avatar image
mueller12 asked ·

URL callto: (stops to work and have to restart softphone)

On Windows 7 and 8. We have in a program Link URL callto: (set correctly on Windows settings that it shall go to RingCentral.) Never the less it works for some time and then stops to work. If you shut down RingCentral Softphone and restart it works again.
Anyone has a solution to this bug.
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mueller12 avatar image
mueller12 answered ·
7.4.1.17562
9 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Do you get an error message? Can you paste screen shot?
0 Likes 0 · ·
no error message just does not respond anymore, no matter how many times the callto: is run. than just exit Softphone restart it and it works.
This happens on several windows 7 pro versions with all updates installed on the machines, and each machine has very few programs. Office, Filemaker, Firefox, and RingCentral and that is about it.

0 Likes 0 · ·
Can you provide more details, on how your setup works. What other system or software is this being used with? 
0 Likes 0 · ·
just that Filemaker and Ringcentral using defaults of Windows.
0 Likes 0 · ·
That's odd....have you opened as web case? If not please do so, so support can create a screen share and troubleshoot further.  Please post case number here and we'll follow up. 
0 Likes 0 · ·
Show more comments
kim avatar image
kim answered ·
What version of the Desktop App do you have? 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces