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tubbs asked ·

Yealinks do not detect base, miss calls, won't call out. Need Check List Please

Hello, We are a U.S. customer with both a Polycom land phone and 4 Yealink handsets on one of our extensions.  They are grouped to all ring together.

Frequently individual Yealinks lose connection with the W52P base.  I will be unable to make outgoing calls on any one or two of them.  Incoming calls will also only ring one or two of them, and never the ones attached to available employees lol.  The wired Polycom works 99.999% of the time.

It SEEMS like if I am using one constantly it is more likely to be connected though it is still not perfect.

These are replacement handsets and a replacement W52P wireless base so I doubt they are the problem.

At our other two less busy locations the Yealink phones while not perfect work considerably better.

What have I messed up in the settings or is there a list someplace I should go through to make sure some settings are not messed up?

Thanks guys.
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mike answered ·
We'll look into this. First, can you tell us what sort of range, or distance from the base are the employees are when the phones lose connection?   


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While looking into this I see that you've opened a support case under Case #04220851.  Let us know if you need any followup. 


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I have gone there and the folder I am looking for does not appear to be there :/

It is a secondary contact folder inside Exchange. 
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If you haven't done so, you are still welcome to open a case and include screenshots. 
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I believe since we just signed up we will have a conference call in a week to discuss all the questions we have. We will bring it up then and hopefully they can help us :). Thank you so much for your suggestion and if they cannot answer the question I will open a ticket! 

Happy holidays! 
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FWIW to those of you reading this, I moved the base to a more isolated area out of the office and they have been working much better.

Perhaps it was too close to our router before?
Perhaps the confines of the office did something strange?
My phone actually shows more other interference out in the shop so who knows.

I'll report back later.
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