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hootsuite-app19 asked ·

Fax: Does RingCentral have HIPAA compliant faxing?

In response to @bschorr on Twitter: https://twitter.com/bschorr/status/679691481829912577 Really @RingCentral, your fax isn't HIPAA compliant?
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megan-morgan answered ·
Correct me if I'm wrong, but your "FAX" service IS NOT HIPAA Compliant. You do not allow companies to send faxes via RingCentral and still remain HIPAA Compliant. Your HIPAA Compliancy only applies to "Voice and Messaging", NOT Faxes.
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Hey Megan,

e-fax is not HIPAA compliant. However, if you have a HIPAA account - your faxes will be compliant. 

Here is an article for Fax FAQs  and HIPAA Privacy Rules/Overview

As Mike mentioned above, to learn more it's best to speak with someone from our team who can go over all of the details and questions you may have.
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I am confused about the difference between an e-fax and the faxes sent through a HIPAA account?  
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Same here...for others who look through these question and answer forums, it would be helpful if you explain the difference. For those of us who have activated the HIPPA setting, how can we ensure that the faxes we are sending and receiving is HIPPA compliant? Thank you!
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Hey Suzanna and Olga,

As Mike and myself mentioned earlier, it's always best to speak with your Account Manager regarding HIPAA questions. If you don't know who your Account Manager is, send me an email at community.support@ringcentral.com and I'll grab their contact information for you.
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