question

omar-castaneda avatar image
omar-castaneda asked ·

Desktop App: Unable to redirection calls to voicemail

I am a new customer still on trial mode. How it is possible there is no way to transfer a caller to a voicemail when using PC software or iPhone App? 

If I receive a call to my extension I want to be able to send a caller to voicemail just in case I am in a meeting. I just see a red button to "Ignore" de call, but after clicking it, iPhone app starts ringing again. (I am not transferring calls to my cell phone - I am just using the iPhone app and PC app).

Here a screenshot:  https://gyazo.com/6ffbdb20d76b3fcfd87b41af61b3b9a5
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image
kim answered ·
Omar - if you are using your Desktop App and get an inbound call select "send to voicemail".  
On the iPhone app the read button has the voicemail icon on it...so selecting the read button on the iPhone will send it directly to vm. 


Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

omar-castaneda avatar image
omar-castaneda answered ·
Thank you for the reply, but the PC app doesn't show "To voicemail" button but "Ignore" as you can see on this screenshot:  https://gyazo.com/e6112e7e465eb310f22df53e8161be3f

If I click "Ignore" it rings again after a few seconds and so on.
13 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

What version do you have? Check for an update...
0 Likes 0 · ·
The version is 7.5.2
0 Likes 0 · ·
Omar, Can you double check your version. I've just double checked and the 7.5.2 version for PC has the "To Voicemail" feature just like the image above. The image you provided looks like it's from an older release. 

Mike 
0 Likes 0 · ·
It is weird. Here 2 screenshots. One shows the version of the software, and the second a call I am receiving, where you can see the "ignore" button.

https://gyazo.com/ab6d4bb4ee056ba2bea5030a44e167b9

https://gyazo.com/f257ec2c5f0ea72fd5aa30e06014a5c1


0 Likes 0 · ·
That is weird...Try de-authorizing it, uninstalling it and re-installing it...then test.

(When you log back in after re-installing make sure you log in with DL + password, NOT Main number + Ext + Password.)
0 Likes 0 · ·
Show more comments

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces