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christiansen avatar image
christiansen asked ·

Suddenly no more text sending?

I work as a Client Care Coordinator for a real estate company in the US and I downloaded Ring Central to have the ability to text people back from my work phone so as not to have to give out my private number. Everything has been fine. I was receiving and sending text messages with no problems last week. This morning though I am unable to reply to a text message i received. When i try it tells me a valid phone number is required to send text messages to recipients outside my company. What happened? Why can I no longer send text messages and how do I fix this? It is a very important part of my job to be able to send messages back.
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kim avatar image
kim answered ·
Do you have a Digital Line, or just a virtual extension? 
Did you try rebooting, or uninstalling/reinstalling?
How are you logged in? Make sure you use DL + Password, not the main number + Ext + Password. 
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