SMS: Allow blocking of text messages

Question

question

main-number892 asked Jan 21, '16 Front Desk answered Dec 29, '20

SMS: Allow blocking of text messages

I was surprised to learn today that we do not have the ability to block a number that is using SMS to text me SPAM. All numbers that are blocked from voice should also be Blocked from sending text messages. Is omeone is only using SMS those #s should be blckable as well.

sms and text messaging

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app

Answer 1 · 2016-04-17T17:54:41Z

jeff-linder1731 answered Apr 17, '16

Agree. I am receiving SMS spam and would like to block that number. Can't even report the number as a spammer. It should be blocked for all Ring Central customers.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2016-04-17T21:38:08Z

J.B. Ferguson answered Apr 17, '16 Peter Saputo commented Sep 9, '20

You can block that number and it will stop the spam texts from that number. I have done that in the past and it worked. Just to verify it, before I posted this, I blocked my wife's cell phone and then sent a text to my RC digital line (the one I receive texts on). I did not receive that text, even after waiting over 10 minutes.

I then unblocked her cell phone and sent a second text, with different wording to tell the difference, and it went through immediately. The other text has still to be received, even though it was sent over 15 minutes ago. Yet the second text was received immediately.

Have you tested this yourself? It works for me and I recall this might have been brought up once before and my solution worked for them as well.

If you want to block it from all your digital lines, simply block it in the Super Admin extension.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Peter Saputo commented · Sep 09, 2020 at 09:54 PM

It is not possible to block texts if the text number is less than 7 digits. Discovered this inability from Tier 2 Support today 9/9/2020.

0 ·

Answer 3 · 2016-04-18T19:06:33Z

mike Deactivated answered Apr 18, '16

Jan is correct. If you block a number, it should block texts/sms messages too. This page shows the steps to block a number from the Desktop App.

One minor change from the instructions is the location and appearance of the block button. It will now look like this.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2016-07-25T22:15:47Z

tv-phone-lines answered Jul 25, '16 J.B. Ferguson commented Nov 11, '19

This reply was created from a merged topic originally titled Block numbers from texting (SMS) like we can with calls. We have a U.S. account that we use for a church phone line.
We have someone that consistently texted our phone line 10+ times a day, lighting up our phones & email addresses with notifications. These are not texts that we want! It would be great if there was a feature that allowed us to block a phone number from texting us the same way we are able to block a number from calling us.

3

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

J.B. Ferguson commented · Apr 25, 2018 at 10:22 PM

That is absolutely correct!

1 ·

mike commented · Jul 25, 2016 at 10:16 PM

It looks like ext 102 is the only one that has a blocked number on it. Be sure to log in as the Admin and block the number and that should solve your problem.

0 ·

line-3-chris9946 commented · Apr 25, 2018 at 10:09 PM

We have the same issue - I blocked the number and we still get text messages to our main number and we have a distribution mail box that sends an email notification with that text to all of us and we get at least 10 per day. How can I block a number for texting us?. we have over 10 numbers and extension. I don't know which number the text is being send to - I assume it is out main number but we don't have an area with "settings" like the message below for the main number where we can do that.

Can you help?

I just read an another post that if i block it on the super admin account - it will stop and i just did that - is this right?

0 ·

Answer 5 · 2017-05-16T13:29:35Z

bob-robinson3288 answered May 16, '17 saadetswift16514 commented Nov 18, '19

Instructions on the portal under Screening, Greeting & Hold Music should be updated to include that the blocking applies to SMS as well. Change the menu item in the middle from "Blocked Calls" to "Blocked Numbers" or "Blocked Calls, Faxes, and SMS" and on the right, change "Block specific calls and faxes" to "Block specific calls, faxes, and SMS"... Updating this might help avoid lots of forum posts/questions, chats, and help desk calls.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · May 17, 2017 at 06:25 PM

Creating new feature request Please reference the new conversation here: Block SMS: Suggestion that Settings be Updated

0 ·

Answer 6 · 2018-06-14T16:26:45Z

cglassy3135 answered Jun 14, '18 cglassy3135 commented Jul 16, '20

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2018-06-14 Directions for blocking SHORTCODES sending us an inundation of spam? They send these to all our site's main numbers daily, multiple times per day.

2

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · Jun 14, 2018 at 04:30 PM

Hey Cecile,

Unfortunately there is not a way at this time. Here is the active feature request for this.

1 ·

cglassy3135 commented · Jun 14, 2018 at 04:34 PM

Thanks Saadet!

0 ·

Answer 7 · 2018-08-21T21:53:14Z

ryan-lynch9492 answered Aug 21, '18 saadetswift16514 commented Nov 18, '19

Bumping this thread back to active.... Our fax line is getting dozens of spam sms texts per day. Inundating our front desk with unless email notifications. There really should be an option to block all incoming sms to a digital line. Not per sender. For the entire line.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · Aug 22, 2018 at 07:54 PM

Hey Ryan,

If you don't want a DL to make/receive any SMS, we can disable the SMS functionality for that phone number. Simply open a Support Ticket so it can be routed to the appropriate team.

0 ·

Answer 8 · 2018-10-31T00:39:41Z

joyce-dilllman1568 answered Oct 31, '18 jessica-community-moderator commented Jul 1, '19

Is there any hope for being able to block 5 digit SMS text messages? I've tried going into the desktop app like Mike suggested and clicking on the block icon. Works great for phone numbers. Doesn't work at all for 5 digit SMS text messages.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator ♦♦ commented · Oct 31, 2018 at 08:50 PM

Hi Joyce,

There isn't a way to block the 5 digit SMS messages at this time. Please vote for this feature request here !

0 ·

Answer 9 · 2019-05-03T16:03:54Z

ian1234 answered May 3, '19

Damn these guys are hopelessly slow with the Dev side to fix these issues.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 10 · 2020-01-24T14:41:37Z

randy-hodge answered Jan 24, '20

I get a spam text from 91841 in Spanish every single day. Some times multiple times a day. There seems to be no way to block those. Very disappointed in this service.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question