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Allison G avatar image
Allison G asked ·

* Service Issue: Desktop App Down "Only Calling Available" *

We're seeing a message in our desktop application that states "Only Calling Available", but functionality seems fine. However, on mobile, the app stops loading at the logo. This has been noted on several user's devices. We cannot login to the admin interface at this time. Is anyone having similar issues? Or has anyone seen these symptoms before?
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I wish they had a dislike on these posts.
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Same to you, you haven't been through the hell our company has. So unless you know the facts... Don't Talk. We weren't able to text our clients for 2 weeks and this issue has happened twice and cost our company thousands...

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If the issue is still ongoing why does your service status page show everything as green?
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Why direct me to a server status feature if your not going to actually use it?
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I posted the same thing on their facebook page 45 mins ago when they posted the link, kind of useless
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usa- answered ·
Yes I am!  
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this is not my first time experience with this.  they will tell you over & over again there is nothing wrong, if you waste your time calling & i am looking at the status of my account right now, with green or red light & it says everything on my end is working.  well they may have cleared/deleted the message coming to users that 'only calling available' on their soft phones, etc... but all of my status, individual says everything is working on my account, but funny thing is i am not receiving calls.  Why must they lie to people.  i have more consideration & respect for someone when they tell me, yes there is a problem, and it is not on your end, and we are working on it... as soon as you call them or send them an post.
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I am 100% in agreement USA 3.
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USA 3: RingCentral is still investigating a network issue that is intermittently affecting Softphone, mobile, and web service.
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Says everything is working but I can not update my DND status
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On my Windows 8.1 desktop RingCentral app I still have "Only calling available" message. As of 4:50PM Eastern. I have closed and restarted the app a couple of times with no change, but have not rebooted Windows. Wonder if that might help?
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usa- answered ·
other than shutting down & restarting & it may or may not help there is nothing else to do.
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chris-verdin answered ·
Same here in all 3 of our offices across California.
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kim answered ·
Yes, we were just made aware of the issue and our engineers are currently working on resolving this issue immediately.  


UPDATE 3:45 PM  MST

If your Desktop App is stuck in DND please open a  webcase and reference these:  

Case Title Description:  Desktop App Stuck on DND after today's incident. 
Parent Case 04338742 
Incident# RC-54879 

Please feel free to post the link to this thread in the case.  







Update: 4:30 PM MST
Let us know if you have a green check box and are up and running now? 

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Thanks! I did not see anything on your Twitter and the official status page is down, so I was not sure where to turn for updates. Are there any other places to check for a status when something like this happens?
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They should send out status e-mails when there are major issues like this IMO.
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The Service Status ( http://success.ringcentral.com/) shows "No Known Issues" so this doesn't seem very reliable. They have not updated Twitter either to inform us.
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Diego...The Service Status does indeed show the issue (see below)



The Service Status Site is : https://servicestatus.ringcentral.com/

Allison G...You can always check your account status at the link above. Alternately you can begin by clicking the "Get Help" | "Help Center" links at the top of the RingCentral web portal.

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Jan - Two issues: 
1) It took at least an hour for that to show up on the site;
2) There was no proactive notice to administrators via email or other transport.

No expectation that RingCentral = ATT (e.g. 99.9999 uptime = 52.56 minutes/per year). That said, however, transparency on problems, escalation process and fault tolerance architecture all seem to be less than the marketing side of the RingCentral house would represent it. Way less.
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ringcentral answered ·
Same here in the greatest Minnesota!
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ringcentral answered ·
An error occurred while processing your request. Reference #97.8ed755b8.1454615850.14a7934
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Joe Mahlow answered ·
same here

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More than just RingCentral is down currently. So I don't think that is helping.
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More?
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I just love that they picked 3:00 p.m. EST to do an "update" that crashed the system.  In other words, we don't care if it inconveniences your business, we'll do it when we want to.
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Joe Mahlow answered ·
We called and they said it will be fixed in 1/2 hour

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kim answered ·
I don't have a time frame yet, but they are working diligently to resolve this issue.  
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kim answered ·
Currently phone hold times are long, it is not necessary to call in to report this as we are aware of this issue and are working on resolving it.
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