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ryan-berk asked ·

Issue using Plantronics Headset with Windows Desktop App

I'm trying to use the Plantronics Voyager Edge with the Windows desktop application, but the Plantronics Headset slider is greyed out. I see the Voyager Edge on the compatibility page, so what could be the issue?
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mike answered ·
Did you by any chance install the Plantronics hub software on your windows machine?

Mike
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ryan-berk answered ·
I did not. Should I?
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Yes,  you'll need to install it, otherwise you may not get full call controls.
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I just installed it, and the 'Plantronics Headset' button is still greyed out. It's like the RingCentral app doesn't realize I'm using a plantronics headset
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Hello?
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Ryan - If you are running into issues after installing the  Plantronics Hub Software please open a support web case for further troubleshooting. 
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How do I do that?
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