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van-emon asked ·

Why does Ring Central automatically charge me for items without my approval?

I am on an unlimited plan, which means unlimited and is exactly what I paid for almost two years ago. Now I am getting charged automatically, without my approval for minutes that I should never be charged for. I never approved this and my plan is unlimited, which means I do not have to pay for anything else because I pay for the whole thing in one yearly sum. I try and contact support and they tell me there is nothing that they can do. The customer service is an absolute joke, I have had to try and reach out to people over a dozen times with nobody being able to help.
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kim answered ·
Van Emon - it's recommended you contact your account rep directly for questions related to your contract, charges, and other payment questions. I would specifically ask him about international charges as I don't believe these are "unlimited".
I've looked up your sales rep: 

Eduardo Baterina II  eduardo.baterina@ringcentral.com (877) 370-8000 x0234
and you can cc his manager on your email : Noah Padecio  noah.padecio@ringcentral.com
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