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support1175 asked ·

Desktop App: error "cannot update DND"

Do we have any ' cannot update DND' issues today?
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chris-verdin answered ·
Having the same issue in California today with the windows desktop app.
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kim answered ·
Follow the troubleshooting steps listed HERE and let me know if that helps.
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I followed the steps and that did not correct the problem

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chris-verdin answered ·
I am on 7.5.2.18767 which appears to be the latest version
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carla-bendito answered ·
I am having the same issue as well. in Ca version 7.0.0.11336
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Carla,  That's a pretty old version, can you update to the most recent and tell us if you still have a problem? 

Mike
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looks better now. Will come back if further issues happen with newer version. 

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joe-goodlund answered ·
I have 3 locations in Iowa that are having the "DND" issue. Running version 7.5.4.18772
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kamilah-nelson answered ·
Same issue in washington state today
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Wayland Chin answered ·
I  get the same problem in Cambodia, both on OS X and iOS

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kim answered ·
Please follow the troubleshooting steps linked here.  

If following these steps does not resolve the issue, please create a web case. In the case please let them know:
1) That you already tried the troubleshooting steps in the above link (paste link inside case)
2) Desktop App Version
3) ID# RC-54879

If you open a case, please post case number here. 
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I have submitted a case to RingCentral Support
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Case Number 04370434

I also tried to install Version 8.0 but my account will not allow it
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Joe - I have updated your case number
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joe-goodlund answered ·
The issue seem to have resolved itself
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joe-goodlund answered ·
The desktop app shows the user as unavailable. When I change the users status to available i get a error message that says "Unable to Update DND at this time, please try again later"
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