question

james-bruce-sheridan1221 avatar image
james-bruce-sheridan1221 asked lauri-nelson answered

Desktop App: Bluetooth headset not connecting

Several different types of bluetooth headsets will not answer or end a call with RingCentral Win 7.5.2. I have tried on several different Win7 laptops. The headsets are high-end - Jabra, Creative, and Klipsch. On each machine the bluetooth connection was established, Win7 reports all BT headset, handsfree etc services running properly. All BT headsets worked properly in audio sink mode with iTunes . The headsets, with 7.5.2, cannot answer or end a call, although my voice carried thru the headset mic to the caller. I could NOT hear the caller. I tried with audio settings pointing directly to the correct device and then with them pointing to 'Same as system' (which was pointing to same device). HELP! I was told that RingCentral supports bluetooth headsets before I committed. In this day and age you would expect RingCentral to work with MOST BTs, not the just the few that are listed. I prefer to believe there is just a setting or version wrong somewhere because otherwise it's a show stopper for what has been an excellent solution to date. Thanks for any info you can provide.

ringcentral app
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

cglassy3135 avatar image
cglassy3135 answered
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

We have tracked the bluetooth headset issues since they occurred with an upgrade to RC apps back around version 9  

http://ringcentraladminusersgroup.org/faq/headsets.html








Join our unofficial RingCentral Admins User Group 
http://ringcentraladminusersgroup.org/index.html
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

peg-newman avatar image
peg-newman answered
I'm having issues with the Plantronics Focus Voyager which is an approved Blue tooth - and every time I use the USB it crashes my computer - wont even allow Windows to boot up - I have a ticket in but wonder if it's related to this thread?  It has now occurred on two of our computers and with 3 of the headsets - 
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

janv avatar image
janv answered jessica-community-moderator commented
I am a consultant and use Bluetooth-capable hearing aids.  I have no Bluetooth problems with Zoom, Webex, BlueJeans, or MS Teams.  Only RingCentral refuses to connect.  What is the problem here?  Thanks!
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator avatar image jessica-community-moderator ♦♦ commented ·
Hi Jan, 

I would recommend opening a case with Tech Support to take a look! 


0 Likes 0 ·
lauri-nelson avatar image
lauri-nelson answered
Hello, Has the Bluetooth situation with RC been resolved? My team is looking into Bluetooth headsets and wanted to check before we purchased. Thanks, Lauri
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

cglassy3135 avatar image
cglassy3135 answered
Hi @ rod miller - To Clarify: this is still not working on our headsets properly either - we need full functionality on all  Bluetooth v 4 + headsets to work with all the apps from RingCentral.    They need to hire a specialist - i.e. bluetooth integration expert and just fix it. 
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app