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chris-taschner avatar image
chris-taschner asked ·

Upgrading User - Crashing Vrs 7.5.2

Can't get RC to successfully install on the user's machine;  the last issue was I was getting the close program debug error;  

Before attempting today's installation I:
1. Logged into Admin RC portal
2. Deleted softphone (deauth)
3. Uinstalled RC
4. Deleted registry entries (some would not allow me to remove them)
5. Rebooted
6. Reinstalled 7.5.2 RC
7. Program crashed on launch
8. Reran program - Crashed again same errors below

My previous thread on this issue/user:
https://community.ringcentral.com/ringcentral/topics/upgrade-user-debug-error?topic-reply-list%5Bset...

now I am getting the following crash report:
Problem: Halt on unexpected
exception at location WinHook


Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x00000000; DEP 0x00000000;

* stack trace *

<undef>

OpenAdapter10_2

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3DKMTGetDeviceState

D3D11CoreCreateLayeredDevice

D3D11CoreCreateDevice

D3D11CreateDeviceAndSwapChain

D3D11CreateDevice

Ordinal178

Ordinal177

<undef>

eglInitialize

<undef>

getenv_s

qgetenv

<undef>

<undef>

<undef>

<undef>

<undef>

QWindowPrivate::create

 

Details: Exception

>>> 

Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x00000000; DEP 0x00000000;

* stack trace *

<undef>

OpenAdapter10_2

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3D11CreateDeviceAndSwapChain

D3DKMTGetDeviceState

D3D11CoreCreateLayeredDevice

D3D11CoreCreateDevice

D3D11CreateDeviceAndSwapChain

D3D11CreateDevice

Ordinal178

Ordinal177

<undef>

eglInitialize

<undef>

getenv_s

qgetenv

<undef>

<undef>

<undef>

<undef>

<undef>

QWindowPrivate::create

 

<<< 

ESS::Assertion in thread main (4000) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:394 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

'anonymous namespace'::ExceptionFilter::UnhandledExceptionFilterProc

OpenAdapter10_2

RtlKnownExceptionFilter

RtlInitializeExceptionChain

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mike answered ·
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