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nathan-simmons asked ·

Desktop App: adding softphone to account

I have a user who has an extension. He doesn't have a softphone attached to his account. Is there a way to add softphones to the account so that I can assign one to him?
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kim answered ·
Select the User > Phones & Numbers > Add phone...then scroll all the way to the bottom to "RingCentral for Desktop" 

If the user already has a Digital Line on their extension, then they just need to download (tools > desktop apps) it and login. 
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nathan-simmons answered ·
I looked at that, but it immediately asks if I want a domestic or international number, and doesn't give me a choice for a softphone. I don't need a direct line number, the user only needs an extension (which he has) and a softphone assigned to him, which he doesn't have. 
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In order for him to have the desktop app assigned to his extension directly, he'll need a phone number.
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Hmm, we have a number of users who have a softphone with an extension but no direct number. Is it not possible just to add a softphone to his extension without purchasing a number?
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Has the user tried to download the app and login with the main number + his extension? 
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Yes, they are able to login, but are unable to place or receive calls. 
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If there is no Digital Line on the extension, RingOut will be the only option for placing outbound calls. 
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