Moble App: How do I Remove HD Calling on Android App?
I have 30 users that ONLY have RingCentral on their phones. They have no computers to log in with etc. Due to call quality issues, I want to lower their default call quality from the standard RingCentral "Use HD Voice" to the lesser "standard voice" which I figure might help with the lag issue. But nowhere on the softphone is that ability when, as noted before, they've never signed on using a computer. The place where it SHOULD be on the softphone, its just not there. I need help on this!
I'm a little confused. You state that all your users only have RingCentral on their phones, with no computers to log in with. Yet later you state that you can't find the HD Voice settings on the softphone, which is the computer application (now known as RingCentral for Windows Desktop).
Thanks all. When I said 'softphone' i meant the mobile app. my apologies. Jan - The problem with the solution you posted is that my users never even show up on that 'phones/devices' list. Only the users that have a hardphone or the windows softphone show up on that list. Users that are purely mobile app just aren't there so I can't make any changes.
I am having the same issue with Android. The call quality cuts in and out as the HD icon goes on and off. We have selected the lower bandwidth but it still tries to go HD which causes a delay and even dropped calls. @J.B. Ferguson & @damon-grant Any new updates or fixes?