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PC Softphone won't stay open

RingCentral Windows PC Softphone won't stay open - we try calling it from a cellphone in front of the pc,and the mobile rings, but it flashes open and closes so fast we can't answer it...have uninstalled/reinstalled, and updated Adobe Flash, to no avail...any help would be appreciated...
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merging to another topic that has troubleshooting steps provided 
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