I haven't used the desktop application in awhile. I'm going to start using a usb phone so today I upgraded to the latest software and now there is absolutely on sound from the application. The sound from any other app on the computer works fine. I've uninstalled all ring central software and re-installed but still no luck.
Dear Tech Support! Please note that due to most recent Window 10 updates many users are having technical difficulty with SOUND more specifically user are not able to hear ringtone, keypad sound, and the voice of others.
I've spent total over 12 hours to trouble shoot, and spent countless hours with your Tech Support from philippines talked to total of 4 people and each and every single one of them failed to fix the problem and they all blamed my headsets/microphone. I have a $500 Rode Microphone with voice monitoring capability built in and I have 3 studio grade headsets and they are all working just fine.
1) Please stop telling people how to fix an issue if you don't even know what the issue is.
2) If customers are asking for help please do not ignore them by providing solutions that's not tailored to the real issue.
3) If you don't know how to fix it don't blame it on the customers.
Lastly, I've received total of 5 calls from your Tech support and one of you did Man Up and do the right thing by Apologizing and more specifically he told me it's not my head sets/mic and they are working on a solutions right now.
I am surprised that the online community techs such as yourself still haven't receive an email from Tech Support and there's no communication between Online Community and 1800 Tech Support Center.... Stock Price may drop a little bit.
Can you open your "Settings" menu in the softphone, select "Audio", and send me a screenshot of the settings you have set there. Make sure that you only show the settings window to keep your phone number and any other personal info on the softphone private.