Call Recording: How do I access the recording of a transferred call?
We use the RingCentral for Windows softphone feature at my office. An incoming call was recorded then transferred to another extension. The employee receiving the transferred call also hit the Record button for their part of the conversation. I can locate and listen to the first leg of the call but cannot access the second, more important part of the call.
When a recorded call is transferred the first part of the call is recorded on the first Users extension, and the second part of the call is recorded on the second Users extension.
If you log into the User's extension that received the transfer, you should see the second part of the recording in that Users extension. For instance is Ext. 1 answered the call and then transferred to Ext. 2. You would need to sign into Ext. 2 to find the part of the recording you are looking for.
If you are in the second Users Ext. and still having issues, are you using automatic call recordings or are your Users pressing *9 to initiate the recording?