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kim asked ·

RESOLVED: 3/17/2016 -Reports of desk phones and softphones showing calling unavailable& calls dropping

Thu 3/17/2016 9:55 AM MST

We are investigating reports of desk phones and softphones showing calling unavailable and calls dropping. We will update this thread as soon as more information is available.
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ringcentral answered ·
This reply was created from a merged topic originally titled RingCentral Status, reliable?. Is the RC Status System reliable?
Today 03/17/2016 10:30 Central Time we were experiencing a shutdown on the phones but the status does not show the event, also is referencing an issue from Feb 23???
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The status page was also affected ?
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I notice the same problem almost every time.  The status page is never accurate.
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Like someone said:  "No Bueno"
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kim answered ·
Thu 3/17/2016 10:05 AM MST

Hello,

RingCentral is currently experiencing issues with both desk phones and softphones showing calling unavailable, calls dropping, and service web showing service unavailable. Our engineering teams are aware and are working to restore service. We apologize for any inconvenience this has caused.

Thank you,

RingCentral Global Customer Care

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kim answered ·
Thu 3/17/2016 10:25 AM

This issue is resolved. 

If you are still experiencing phones offline after rebooting please let me know by posting here. 

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I am still experiencing issues.
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Eric - can you please email your Phone Number & Serial Number (if it's a hard phone) to Community.Support@ringcentral.com
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I just sent it
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Got it.  Just to verify, have you rebooted your phones? 
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The number received from Sean is associated with Ext 148. We do not see a softphone registered to Ext 148 nor do we see a hardphone that is associated with that number.  Can you provide more details on the issue you are experiencing?  

Also, this tread may be helpful for troubleshooting desktop app issues. 

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