question

daniel-killeen1575 avatar image
daniel-killeen1575 asked ·

Google Chrome Extension: Timeout

Hi 

Having used RingCentral for Google/softphone we have recently we have noticed the application times out after a 4-8 hour period and requires the user to log back in. Speaking with the support team this is a standard setting and at this time can't be changed at present.

Can you confirm if this is in development or if it is possible to have this setup on an individual basis? It seems at present the only time out you can control is for the web portal itself.

Thanks

Daniel
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
HI Daniel, 

If you move the slider/switch to the right/on position, it will keep you logged in for one week. Here's a link for the  User Guide.

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

daniel-killeen1575 avatar image
daniel-killeen1575 answered ·
Hi Mike,

Thanks for the reply - This doesn't seem to be the case.

We are using Single Sign on and the time out still occurs after a few hours even after selecting Remember Me.

Is there any other work arounds for this?

Thanks
7 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Daniel,  I'm a bit confused.  Single Sign-on can be used on the Service Web, RingCentral Mobile App and Desktop App only.  

How exactly are you logging in?
0 Likes 0 · ·
Hi Mike - The RingCentral for Google application also has SSO - Please see the attached.

We use SSO for all  other services too.


0 Likes 0 · ·
Hi Mike - Do you have any updates on the above?

Thanks
0 Likes 0 · ·
HI Daniel,  Sorry for the confusion,  you are correct this should work.  I'll need to do some more research to see if the SSO is the reason.  I'll get back to you as soon as I get confirmation. 

Mike 
0 Likes 0 · ·
Daniel, I've done some more research on this one and understand that this will depend on the identity provider.

 Have you by any change tried logging in from a different computer/browser without using SSO to see if it still times out?


You can try  installing the Firefox SAML tracer extension and let it run until it logs you out.  You'll see a button that lets you export the report.  This will likely confirm that it's the identity provider, but if you are not sure, there's an option to let you export the report and we can take a look at it. 

Mike 


FireFox SAML Tracer




0 Likes 0 · ·
Show more comments

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces