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regina asked ·

Fax Failure due to rendering

Is anyone else having issues with their windows desktop app having fax failures due to rendering?  Here is the message we receive when we get a failure (about 80% of the time)(When hovering over the failure in the Outbox.
Rendering Failed- There was an error in rendering your documents you attempted to fax. Please recreate the fax and try again.
And yes, I created a case, but was hoping I might get a quicker answer this way.:-)
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kim avatar image
kim answered ·
Regina - Can you post a screenshot of the error message? What is the case number? What version of the Desktop App do you have? 
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regina avatar image
regina answered ·
Kim,  I cannot log in to the Help feature as it keeps asking for a log in and cycling me out again.  The Account is InVerify and the phone # is 866-295-****
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I was able to log in with a coworkers computer.
The Case Number is 04503145
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What version of the Desktop App do you have? 
Also - please try these troubleshooting steps provided here
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We are experiencing this issue on both of these versions (as listed in the case)
8.0.6.20118
8.0.4.20112


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We have tried the steps suggested and the problem is still occurring
 
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I've been checking on your case - it's been escalated and here is the tracking ID # : INC-17229 for your case (04503145)
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