question

Ion avatar image
Ion asked ·

Company caller ID to show the correct one when calling from toll free to toll free number

1. US
2. trucking company

3. When we call from a toll free number (which is ours) to a toll free number of other company they show as caller ID some random local number. As the tech support rep explained this is what happens when one toll free calls another toll free numbers.

4. Lots of businesses including ring central use the caller ID to recognize the account or for identity proof, so its a trouble explaining to others why we show a different caller ID and to proof that that are us and not somebody else trying to compromise us.

5. Recognition of our account, identity proof and reduces the possibility of identity theft and misrepresentations by compromisers.

6. Case ID: 04506630
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naomi-tebeka avatar image
naomi-tebeka answered ·
We must have a Caller ID for our company!
Thank you,
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Naomi - RingCentral does offer Caller ID for our accounts. Please see this article for the  Outbound Caller ID Overview CNAM  

What issue are you having? 
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kim avatar image
kim answered ·
@Ion - I'm following up on your case now. 
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Thank you.

If you got it right my issue is not related to the article you gave to Naomi.

Its regarding called ID strictly at toll free to toll free number, it gets a random caller ID, so we would like to have our real one for identification purposes. Thank you.
1 Like 1 · ·
Ion - I see that you were able to provide Wendy with a few call samples. Thank you.  For your records, your new case # is  04520826
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Yes she is working on this, thank you.
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