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meredith-kinney avatar image
meredith-kinney asked ·

Lines Used.

Our old system had a way to see just how many callers were on the line.  Is there a way to see queue status?'

This was helpful when we only have one team member in queue and then we could pull help into team to help with high volumes.

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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Meredith, I believe this feature is only available in the Ring Central Contact center.  It is a seperate plan but gives much more functionality for business that need more advanced call center features.

Hope this helps

Thank you

Chuck
Certified RC Installer
Chuck@yoritguy.com
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