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Cannot Receive SMS Text Messages

We use SMS texting to communicate with our clients, and while we can send outgoing messages (and have tested to know that those messages are truly being sent), we cannot receive responses. This is a huge issue for our practice since we rely so heavily on SMS text messaging. We use iPhones (on a variety of carriers) and the Mac Desktop app, and neither is receiving inbound texts. Has anyone else experienced this problem, and does anyone know how to fix it?
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