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james-holloway asked ·

Group call with all extensions. Call keeps wringing but caller doesnt get sent to a voicemail

I have a small business. When a call comes in, the call gets forwarded to our operator extension which is our call group queue and everyones phones ring simultaneously. I notice that the caller after a while doesnt get sent to a voicemail even if no one picks up. How do I set it up that after a certain amount of seconds or rings from the call queue the caller gets forwarded to a main voicemail group. How do I set up that group as well. 
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bjsvec answered ·
See if this link helps.  You should check how many minutes you have configured before going to voicemail:  http://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/How-to-edit-the-rules-for-departm...
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