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cheryl-blevins avatar image
cheryl-blevins asked ·

** Call Log Being Sent Every 15 Minutes **

I'm being emailed a call log at least every 10 minutes today.  So far, I've received 10 today and it's only 10:00 a.m.  How do I make it stop???  It's getting very frustrating.  I've submitted a ticked.  I can't find where I turn off getting the call logs.
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Cheryl,

It's strange that you are receiving them so often as the minimum selection for Call Log delivery is "Daily".

You can check your settings by going to your Call Log, then Open Advanced Features. Here you will find a Delivery Settings button, which will allow you to change settings.

It's possible that if you have never set it, you may be erring someplace by default. Once you set something different, it may resolve itself.

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Thank you!  Turned the notification off.
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kim avatar image
kim answered ·
Cheryl - Please open a web case.  That may have to be escalated. 

Post case number here and I'll follow up with it.
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Already opened a case this morning.  These are all from today so far.  I turned off call log.  Hopefully, I'll still get notices of faxes received. 
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Cheryl,

As long as you have Notifications set (Messages & Notifications) for your extension, you will continue to get notifications of received faxes. The Call Log delivery is something totally different.

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kim answered ·
What is your case number? 
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cheryl-blevins answered ·
04630832
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kim answered ·
The engineering team is working on this.  If others are also seeing this issue, please open a web case and mention this in your case notes: Parent Case# 04632790.  

Please post your case number here, so that we can follow up with it. 

Thank you.
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