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kim asked ·

Resolved: Experiencing QoS issues?

We have had reports from some customers regarding  QoS Issues and our engineers are investigating this.
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kim answered ·
We need some additional information. If you are experiencing QoS issues, please post the screenshot below of your traceroute and let us know what exact symptoms you are seeing. 
       If you opened a case, please let us know your case number here with your traceroute.

Parent Case 04637115
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thrasher answered ·
Our call quality is horrible and several clients have reported getting a busy signal when they called. Can't take a screenshot of that.
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Are you able to take a screenshot your traceroute results on that network?
Who is your ISP? 
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I don't know what traceroute results are? or how to find them?

My ISP is comcast.
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Thank you! 
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michael-burns answered ·
I have a case open on this ... just spoke with rep and posting the traceroute here
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Michael, you case# is 04637286 
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kim answered ·
We need some additional information: 
  • What is your case number? 
  • Is a call sample posted in the case? 
  • Who is your ISP? 
  • Where are you located?
  • Post screenshot of traceroute results here, or PingPlotter results.
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I don't have a case number. I called your support line and they said to check here for more info. I don;t have a sample call...just reports from multiple clients.
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Case# 04637279
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  • What is your case number? None
  • Is a call sample posted in the case? See above 
  • Who is your ISP? Brighthouse
  • Where are you located? Lakeland, FL
  • Post screenshot of traceroute results here, or PingPlotter results.
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Just came back up
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All phones were offline except for an employee out of state.
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danno answered ·
Case #04637374.  Comcast is ISP.
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Call Examples
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Thank you! 
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traceroute




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Thank you Danno. 
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He took the instructions literally in the first one; anydomain vs. sip.ringcentral.com




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greg-fagenstrom answered ·
Issues with call quality since about 11AM MST, phones went offline a couple of times about an hour ago. 

I'm with Charter Communications in Great Falls, MT.


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Thank you Greg - this info is helpful. Do you have a case number? If not, that's okay. 
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I don't
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kim answered ·
What we need is someone with an open case with a call sample. If you have that please let me know the case number, and update your case with a call sample [date, time, called to, called from, result]. 

Does someone have this info for? 

To update case login to h ttp://success.ringcentral.com/RCContactSupp  Select contact support , and you will be able to see view: all open cases at the bottom of the page. 
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peter-anania answered ·
Tracing route to sip.ringcentral.com [199.255.120.146]over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  [redacted]
  2    10 ms     9 ms     9 ms  [redacted] 
  3    10 ms     9 ms    32 ms  [redacted]
  4    11 ms    11 ms    11 ms   ten0-3-0-4.orld48-car1.bhn.net [71.44.60.12] 
  5    12 ms    20 ms    12 ms   72-31-220-162.net.bhntampa.com [72.31.220.162] 
  6    14 ms    15 ms    18 ms   hun0-2-0-7.ORLD71-cbr1.bhn.net [72.31.220.228] 
  7    11 ms    15 ms    16 ms  4.68.70.153 
  8     *        *        *     Request timed out.
  9    49 ms    35 ms    34 ms   RINGCENTRAL.ear2.Washington1.Level3.net [4.59.144.170] 
 10     *        *        *     Request timed out.
 11     *      166 ms     *     199.255.120.146 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *      158 ms     *     199.255.120.146 
 16   160 ms     *        *     199.255.120.146 
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *      165 ms     *     199.255.120.146 
 23     *        *        *     Request timed out.
 24   163 ms   155 ms     *     199.255.120.146 
 25     *        *      161 ms  199.255.120.146 

Trace complete.
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peter-anania answered ·
Case #04637411
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professional-offices answered ·
located in Palm Coast, FL. Since 3 PM Eastern, callers complain about static and cutting in and out. Internal extensions work okay. Outside calls are problematic
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