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dusty-hervey avatar image
dusty-hervey asked ·

Why can't I make a call (new user), also cant access Help Center.

So I just got Ring Central today at my new job. I wanted to try it out and make a call, but I can't without putting in a custom number. It won't let me move forward without putting something in that field. I don't have a custom number so I just made something up to continue, and well I still cant call anyone. When setting it up, I don't remember it saying anything about a custom number. My coworker tried to help me out, his apparently doesn't have the custom number thing, and calls right away. I couldn't find anything in the settings to help.

So, I tried to access the Help Center to get some assistance, and it kept kicking back to the login page. I'm using Chrome, I don't know if that makes a difference, please help.

Another thing about my coworkers....in his Call settings, he has two options, Direct and RingOut. He has Direct selected. I only have the RingOut  option. I think that this might be part of my problem.
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Dusty,

It sounds like you do not have a direct/digital number assigned to you. That would allow you to make calls but without it you can only receive calls to your extension. If you DO have a direct number assigned to you you should log in with that instead of your company's main number and your extension.


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dusty-hervey avatar image
dusty-hervey answered ·
OK, how do I get this direct number? All I have is the company number and my extension.
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mike avatar image
mike answered ·
HI Dustly,  Jan is most likely correct.  Not having a DL is the #1 reason for this.  Another possibility is if you've logged in on a different PC. You may need to deauthorize the other computer first.   I'm going to merge this topic into a related discussion that shows more scenarios, and the fix. 

https://community.ringcentral.com/ringcentral/topics/-ringout-to-direct-dial
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