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jonnel-sunga asked ·

Mobile App: voicemail issues after update

Can download the older version of Ring Central Mobile App?  Old voicemails are still there? They download eventually, but that is after several hours or half a day.
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mike answered ·
No, Sorry.  Only the most recent version is available and can only be downloaded through the Google Play, or iTunes store. 


  

Is there a reason you are looking for an older version.  The mobile app is almost always upgraded in conjunction with the Desktop App so that most functions are the same.  If you are having a problem with the app, please let us know. 

Mike 
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gregory-jackson answered ·
Is RingCenteral going to fix the issue with retriving voice mail from iphone.  The new update will not load voice message.
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I am not experiencing that issue on my iPhone.  Have you tried doing a hard reboot? 
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Hi Gregory

Did it happen for the new voicemails or all of them?
Can you please send us a log from the app via "My Profile" - "About" - "Send Email Feedback"?

Thank you.
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gregory-jackson answered ·
I did hard reboot and also reset all network settings and it made no difference.

The old voice mails are still there.  Just the more recent ones after the last update.  They download eventually, but that is after several hours or half a day.
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gregory-jackson answered ·
I sent a log per your request.
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