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stephen-kahn2094 asked ·

Fax: Trouble attaching pdf's to fax

PDF's not able to attach to fax  before faxing
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mike answered ·
Hi Stephen, 

Can you provide more details please?

First, how are you sending the fax?  Via the RingCentral Desktop app?  email? etc?
How large is the pdf file? 
Are there any specific errors that you can provide (or screenshots)? 

Mike 
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stephen-kahn2094 answered ·
Thanks, Mike
I am a doctor, get requests from pharmacies to approve prescriptions.  I can edit the fax with the "tools" I  have, then save on desktop with Acrobat, the go back to the fax, add outgoing fax number, attach via "paperclip", then send.
Now, when I go to attach PDF, I don't get the file i just saved.
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

If you save it as a non-editable PDF, or maybe an image file, then attach it, you shouldn't have any problems.  The system won't send an editable PDF or other document that has editable fields. 

Mike 
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not Acrobat Reader??  What then?
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Are you using Adobe Acrobat Pro?    If so, try changing it to a Flat file like in this video. 

Let us know if you still have problems. 




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