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eileen-streight asked ·

Call Queue: Is there a way to bypass "pressing 1 to accept" a call when you are using a call queue?

We have a warm line that potentially receives calls from callers in crisis. Our Operators have the line forwarded to their cell phones and they may loose a critical call when attempting to swipe and enter one. They report that even after they press one the call is dropped. Please allow users to choose or not choose this feature 
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kim answered ·
The Press 1 to connect cannot be bypassed when the call is fowarded from a call queue to a users cell phone.

The operator can forward the call directly to the User's extension which can then be forward to the users phone with the option the "press 1" disabled. 
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eileen-streight answered ·
can you please let me know how this is done?
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