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ryan-palevsky2199 asked ·

Capped at 14, and every subsequent person who tried to join our meeting, was placed in a seperate meeting - with the same meeting ID

I have an Enterprise plan - able to support 50 people on RingCentral Meetings. During a RingCentral meetings session, we capped at 14, and every subsequent person who tried to join our meeting, was placed in a separate meeting - with our same meeting ID. Help! we are using this to host PAID webinars. We CAN NOT have this happen again!
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kim answered ·
Ryan - for this issue please open a web case (post case number here for us to follow up on).  They will need the Meeting ID of the original meeting and the one that the other people were placed into. 
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kim answered ·
Ryan - Do you still need assistance with this?
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