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chris12345678910111213141516 avatar image
chris12345678910111213141516 asked ·

I'm brand new to RingCentral and need some guidance.

I'm new to Ring Central and trying to get everything squared away with our account. Even though I have our Auto-Receptionist set to "Play Company Greeting" when someone calls our company, our main handset at our reception desk rings twice before the greeting plays.

I want incoming calls to go straight to the company greeting, WITHOUT ringing our reception handset. Is there a way to do this?
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mike answered ·
Hi  Chris

Jut following up to see if you still need help. If so Can you provide more details as Kim requested above?  Thanks

Mike 
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kim answered ·
Chris - we seem to show your account was opened in 2013. Are we looking up the incorrect account, b/c it doesn't show this as a "new" account. Can you provided the main number - I've set this conversation to private
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