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arrow-towing asked ·

CELL PHONE TO CELL PHONE ECHO

WHEN CALLING FROM CELL PHONE TO CELL PHONE WHEN USING RING CENTRAL CALL FORWARDING THE PHONE CALL ECHOS BACK AND YOU CAN NOT HEAR THE CALLER. I HAVE BEEN DEALING WITH THIS FOR A WEEK RING CENTRAL HAS BEEN NO HELP. IF TGHEY CAN'T FIX I WILL HAVE TO CACEL
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mike answered ·
Hello  Arrow Towing

I am not seeing a case on your account related to this. If you've opened a case, can you please provide the case number.  Echo is usually a sign of a network issue.  

How do I troubleshoot Call Quality issues - QoS? 

1.  Are you, (or both users) on a wifi, connection, or using the cell phones data plan?

2. Explain to us exactly how your are fowarding these calls? Are the calls forwarded to your cell phone number?  If so the issue might be with the cell phone carrier. 

 Using the troubleshooting link above, you'll want to first double check your router settings to make sure it is configured correctly (for wifi connections).   Then run a PingPlotter report.  You can post the report here for us to view. 

Since this is a private post, you can post any phone numers or other details and only yourself and RingCentral Community Admins can see this conversation. 

Mike
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arrow-towing answered ·
The case # 04703107 we have had problems since last sunday over a week your customer service is terrible please call at 909 575 7279 to discuss this issue.
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Can we get more information please?
  1. Are you calling via RingCentral Mobile App to another RC Mobile App?
  2. Are you taking the call via your Mobile Carrier? 
  3. over WiFi?  over data?
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Eugene fixed the problem in 40 min that the restofyour company couldnt fix all week
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Thank you for following up to let us know the issue was resolved.  Feel free to use the Community again in the future if we can be of assistance.  In order to help us help you, in a more timely manner, please use these general guidelines so that we have some information to work with.  Thank you

Mike

RECOMMENDED QUESTION GUIDELINES

Include the Following:
 
  1. Account type (U.S., Canada, UK,  AT&T, Telus, BT)
  2. Related case number (if applicable)
  3. Detailed description of problem
  4. Goal
  5. Previous troubleshooting steps taken
  6. Software version
  7. If desk-phone related, have you rebooted phone? 

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