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robert-jerina asked ·

RingCentral Meetings: issue with call in number

Calling the RC Meeting conference number, it just rings and rings and rings with no answer from both our RC phones and cell phones. Note: This conversation was created from a reply on: Admin: Service Outages History / Notificaitons.
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I think the admin notifications thread is still open. Unless you're referring to something other than  https://community.ringcentral.com/ringcentral/topics/service-outages-history-notificaitons?utm_sourc...

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At the bottom, for me at least, it says:

This conversation is no longer open for comments or replies.
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It is still open. It was merged to a like topic.
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Robert - the thread was temporarily closed while I was updating it. 

Our team is aware of the issue and working with our Vendor to resolve. Opening a case is for tracking purposes and helps us identify the impact...you do not have to if you don't want to.  
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Jan, if a topic says "This conversation is no longer open for comments or replies." I wouldn't consider that topic to be "open". It is now though that's for sure.
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kim answered ·
Our engineers are working with our 3rd party Vendor to resolve this issue. We will update this thread as soon as we hear from the vendor.

Please open a web case and include:   INC-17520 & Parent 04726157
You can list case number here for us to follow up on.
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derek answered ·
Why isn't  https://servicestatus.ringcentral.com/ listing an outage? 
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You'd think a major outage like the only conference calling number not answering would be listed there, right?
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same here
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kim answered ·
Dear RingCentral Customer,

Our engineering team is currently aware of the issue and is actively working on a solution. You may also track status on this issue by checking this thread.  We apologize for any inconvenience this has caused to your business.

Regards, 

RingCentral Global Customer Support Team

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victoria-mjolsnes answered ·
Why isn't this issue listed on the customer care center service status?
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You guys just added it. It has been showing green for the last four hours. You guys added the status notification AFTER it was fixed too. Not real helpful to anyone.
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Better late than never!
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kim answered ·
RingCentral Operations Team has resolved an issue affecting conference calling. All customer services are now fully restored. 

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derek answered ·
The number I have at 605 - 562 -3185 gives us a busy signal. Not working for us still. 
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Derek - thank you for the update. I'm asking our engineers now....
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Try again...

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Working! Thanks 
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