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Frank Battaglia avatar image
Frank Battaglia asked ·

Provisioning my new Polycom 335 phone?

I am attempting to replace a 335 polycom phone with the same model. reason being is that the key pad is failing on the original. The problem is the phone will not reboot. The prompt I am getting is " network link is down" All of the cables are correct and connected. We also have internet as other computers are on line.


Thank You

Frank
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mike answered ·
Hi Frank, are you able to get an IP address on the phone?  The links below may help.  Also, did the phone come from RingCentral?  

Troubleshooting Network Link is Down for Polycom Phones

Retrieving the IP Address from your Polycom  phone





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Frank Battaglia avatar image
Frank Battaglia answered ·
Mike,
We are able to enter the IP address and proceed with all steps. We are unable to get the phone to reboot or sync. Again we get the above mentioned prompt. When reverting back to the original phone no issues.

Frank
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