- Account type: US
- Business : Call center customer support
- Description of requested: When using a "fixed order" call queue when a member is on the phone with a customer and a new customer calls it still calls the first member and waits until the phone maximum wait time before trying the next person. I would like a feature where we can have it try the next person in the queue immediately if they are busy. Currently customers call and they have to wait 10-20 seconds before speaking to someone just because the first and second person are on the phone. The only way to deal this is is to specific a simultaneous queue but that is not possible for us.
- Benefit: Better customer service.
- Related case number: N/A
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