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Melissa Babcock avatar image
Melissa Babcock asked ·

Fax problems: part gets hung and smeared as it comes through

Why am I having trouble receiving faxes.? I get part of the fax but then looks like the other part gets hung and smeared as it comes through. This used to be only every now and then but today it has been every fax from different originations.
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Melissa Babcock avatar image
Melissa Babcock answered ·
EMAIL
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Can you login to the Community with your RingCentral credentials so we can locate your account? 
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I am logged in.
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cheryl-pelletier avatar image
cheryl-pelletier answered ·
We are having the same problem - and it's getting worse.
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I just sent you a test fax and could not duplicate this issue.  It's on inbound faxes, correct? 
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kim answered ·
How are you receiving faxes?  via e-mail or to a POTS line that prints them on your fax machine? 
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Melissa - are you getting this result with all faxes - or just one faxes from the same number? 
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I would say 85% of the faxes that came in today were this way. Prior to that, it was about 5-7 per wk. Coming from different offices. 
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Melissa - At this time, please open a web case and attach the screenshots and 3-4 fax samples (date, time, to, from) and Support will help you.  You can post the case number here and I'll follow up on it for you. 
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Melissa Babcock avatar image
Melissa Babcock answered ·
I haven't received a fax from you. 
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I didn't send one to you (only Cheryl).  If you login to the Community with your RingCentral credentials I'll be able to pull up your account info. 
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Well, , no one seems to remember the log in info which is why I turned to the forum for help. :(
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It's the same login you use to access the Desktop App or the User Interface. 
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Melissa,  I have also searched but an unable to locate your account. You have likely logged into this Community site with a different email address than what is on the RingCentral account.  If you have a Case number please post it here, or to help us locate your account please send an email to community.support@ringcentral.com with the main phone number on the account and your contact details. 

thanks!
Mike 
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nirav-shah avatar image
nirav-shah answered ·
Same problem here. I can not receive any incoming fax that comes from a traditional fax machine. e-fax comes in fine. When I call support smart person wants me to have the sender change baud rate. I can't ask every person who is sending a fax to change their baud rate!!!! There has to be a better way. PLEASE FIX.
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I've located your case:  Case# 04768703 

To see case history please login to http://success.ringcentral.com/RCContactSupp  Select contact support, and you will be able to see view: all open cases at the bottom of the page.
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ok, now I am logged in under my acct. Does this help you find me?

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Melissa - it still shows you logged in under your personal info.  can you email me your Account Info - Community.Support@ringcentral.com and we'll go about it from the back end....
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@Nirav - do your faxes look similar to the ones Melissa posted a screenshot of? I'm going to send you a test fax now...
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Kim...PDF'ing it now to Glip it to you.
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kim answered ·
testing now....
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