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Allison G avatar image
Allison G asked ·

** Desktop App: is there a server issue? Several Users Kicked From Application

Several of our users were kicked from the application with the message "Cannot obtain important account information because of a server error. Please contact support if the problem persists.". We cannot log back into the app at this time. Are there any known issues right now? Thanks!
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jeremy-miller answered ·
We saw a blip where the sidecar was showing people going offline and then back on again. Those did resolve after about 5 minutes. Not seeing anything at the moment. Good luck!
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jeremy-miller answered ·
I received the same thing but was able to log back in right away.
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kim answered ·
Are you guys back up and running? 
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Allison G answered ·
Thanks Jeremy! I guess I jumped the gun, because most of us were able to login again just a moment ago. Still verifying with some users. Just a blip indeed!
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jeremy-miller answered ·
As far as I know we are. What was the issue? Would this have also caused presence status issues as indicated above? 
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Allison G answered ·
Yup, you can delete this post or whatever you need to do. Thanks!
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