question

Allison G asked · Jul 06, 2016 at 07:48 PM

** Desktop App: is there a server issue? Several Users Kicked From Application

Several of our users were kicked from the application with the message "Cannot obtain important account information because of a server error. Please contact support if the problem persists.". We cannot log back into the app at this time. Are there any known issues right now? Thanks!

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jeremy-miller answered · Jul 06, 2016 at 07:51 PM

We saw a blip where the sidecar was showing people going offline and then back on again. Those did resolve after about 5 minutes. Not seeing anything at the moment. Good luck!

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jeremy-miller answered · Jul 06, 2016 at 07:59 PM

I received the same thing but was able to log back in right away.

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kim answered · Jul 06, 2016 at 08:03 PM

Are you guys back up and running?

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Allison G answered · Jul 06, 2016 at 08:05 PM

Thanks Jeremy! I guess I jumped the gun, because most of us were able to login again just a moment ago. Still verifying with some users. Just a blip indeed!

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jeremy-miller answered · Jul 06, 2016 at 08:06 PM

As far as I know we are. What was the issue? Would this have also caused presence status issues as indicated above?

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Allison G answered · Jul 30 at 02:32 AM

Yup, you can delete this post or whatever you need to do. Thanks!

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