Hello, We are using Cisco 303 phones and we can't seem to set up call forwarding, does anyone know how to do that? I see the call forward options, but there is no way to actually enable call forwarding from the phone. Thanks!
Thanks for the link Jan! Make sure to let us know if you have any issues with this Mikhael. Depending on what kind of system you are forwarding the calls to you may need to configure some advanced options that are not mentioned in the above knowledge article link.
For instance if you are transferring the call to an automated answering service or an IVR menu you will have to do some extra settings.
Thank you Jan and Nathan. Unfortunately the article does not address my issue. For example, if one of the employees is taking the day off I would like to be able to have all calls to her phone automatically route to my phone. With our old copper line our employees used to dial *72 and the number to forward to. Is that still possible with the softphone or the Cisco 303? From what I have read so far, should the employee want to forward her calls she will need to log into the ringcentral portal and manually toggle call handling, is that correct? I guess I wish there was a "one-button" method to forwarding calls.