When customers call our 800 number they sometimes get Direct tv instead. Why is that? I have had over a dozen complaints so far
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We are not DirectTv
Robert - have you duplicated this and received the same issue? Is your number close to that off Direct T.V. that it might be a simple mis-dial?
I have not been able to duplicate it. But since so many people have made the complaint, even one customer swears we are on his speed dial. It just seems odd
I've set this conversation to private so that I can gather more info.
- What is your company number?
- What number does the guy have saved to speed dial?
- Can you provide a call sample from someone who's experienced this issue: Date, Time, Called To, Called From, result.
(800) 361-5755 I was told I was reached on the same number dialed and got Direct Tv. I have called our number many times and can't get it to do it for me. I was suspicious at first that the customers were dialing the wrong number, but I am now getting this complaint weekly now. I did not write down a day and time of any of the incidents.
Okay - you will want to open a web case and provide them with 3-4 call samples (within 24 hours). They will need to know exactly what number was dialed, and what number called it (please use template above). So if those people can re-produce it for you, our engineers will need the call samples to check the call routing on the back-end.
I created a case for you, but they will need call samples in order to troubleshoot.
Case# 04790358
To update this case with call samples login to http://success.ringcentral.com/RCContactSupp select contact support, "check case status", and you will be able to see view: all open cases at the bottom of the page.
Case# 04790358
To update this case with call samples login to http://success.ringcentral.com/RCContactSupp select contact support, "check case status", and you will be able to see view: all open cases at the bottom of the page.
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