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mikhael asked ·

Call queue: turn "do not accept call queue calls" then where do calls go?

If I place my softphone on busy and do not accept direct or queue calls, where does the call go at that point? 
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kim answered ·
If the calls are routed from a call queue to your desktop app, and you turn "do not accept call queue calls" then the call will skip you and go to the next agent. 

If a call is being directed to your Digital Line (DL) and you have DND turn on, it will go to voicemail. 
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