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kim asked ·

** Service Issue ** Inbound Calls error "The number you are trying to reach is not in service"

Our engineering team is investigating this and working to diligently restore service.  

Our phone lines are experiencing long hold times, so you  do NOT need to call in as we are already aware of the issue.   Please follow this thread for updates

We apologize for any inconvenience and we thank you for your patience as we work on this. 
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treppa answered ·

Inbound phone calls stating "The number you are trying to reach is not in service"

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your phones will work, shenk... lol, sorry, needed some humor in this mess
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Loosing big $$$$ need a solution
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Justgot an inbound call, are we seeing the light at the end of the tunnel??? 
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PLEASE EVERYONE TEST!! and let  me know if you are back online
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Ours are working now, too! Hope your engineers' days get better from here. 

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kim answered ·
Our Engineers are diligently investigating this issue.  If you have a webcase open please provide the case number here.  
You do not need to call in, as hold times are long. Follow this forum for updates. 
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case number 04805932 
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Case Number 04805895
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Case Number:04805833
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case number 04805859

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hi - here is my case # 04806070- need answers
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brad-wilson answered ·
outbound calls are fine and when you use the softphone to call the main lines it works. If you call from a number outside the network it doesnt conenct

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Thank you Brad for the additional info. I'm passing it to our engineers. 

They are working to resolve this. 
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We are having the same issue and have found that our softphone call to the main line works as well, but if you call from an outside phone it says we are not in service.
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it is now ringing when calling and doesnt say out of service anymore. however it rings 3-4 times then gets a busy signal
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Mine now says that the call cannot be completed at this time. Which is slightly different than what it was saying before.
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joseph answered ·
Same here. Please fix ASAP case number: 04805784
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Thank you for the case number!! 
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Our case number is 04805879
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Case Number 04805973
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joe-mari answered ·
We are having the same issues......
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professional-offices answered ·
On inbound calls from outside of RC network: "The number you are trying to reach is not in service" on ALL RC numbers (and multiple accounts) --when dialed from outside RC network only. | 04805736
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Thank you for the case number
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Case Number 04806152 - North Florida
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masada-2 answered ·
Same issue, in NYC, have 6 phone lines and all are down for inbound traffic, need help ASAP
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service12 answered ·
Same here in Michigan.  
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jeremy-miller answered ·
Same issues. Inbound and outbound calls don't work BUT extension to extension seems to be working!!! 
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max-hamby answered ·
Having the same issues.  Case #04805808
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Forgot to mention we're in southern Delaware
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