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lane-campbell asked ·

error 4001 when dialing out

error when calling, see screenshot. my agent is in the phillipines
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mike answered ·
Are you still having this issue?  If so Can you please provide some details.  It looks like you are attempting a RingOut from the web portal.  Are you trying to do a RingOut to your cell or some other number/device?  Can you please provide the RingCentral phone number this problem is with and  what specifically triggers the error.  We made this a private conversation so you can post details here.

Mike  
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lane-campbell answered ·
Number is:
949-207-1041

Agent is in phillipines try to call customers
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lane-campbell answered ·
chrome and yes, cleared cache/cookies
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lane-campbell answered ·
She is able to use other call software like skype if that helps
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kim answered ·
I just tested using RingOut from your account and was unable to duplicate the error.  Seems related directly to your network or local environment (PC).
  • What web browser are you using? 
  • Have you cleared your cache/cookies? 
  • Do you have a case number with the Agent you're working on? 

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lane-campbell answered ·
i think she got it working now, thanks
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kim answered ·
  • Have you tried a different web browser?  
  • Do you have a case number with the Agent you're working on?
  • Are you able to make calls from Desktop App? 
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