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morin avatar image
morin asked ·

Stuck on CheckingDNS screen using Cisco IP phone SPA 508G.

I'm trying to set up a cisco ip phone spa508g. An ethernet cord connects port SW on phone to router. But all I see is CheckingDNS on phone and can't proceed further.
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mike avatar image
mike answered ·
Hi  Morin,  Is this an existing phone on your account?  What is the serial number? 

Or is this a 3rd party phone? 


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morin answered ·
This is a new phone I'm setting up for a new employee. S/N: CCQ17490FC3
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kim answered ·
  • Is this a 3rd Party Phone? Did you purchase it from RingCentral? 
  • Does the phone have an IP Address? 
  • That phone registered with our system today and says Online- Are you still having the issue? 

CCQ17490FC3 
Date Added: 07/18/2016 3:31 PM
First Registration Date: 07/26/2016 11:23 AM
Last Registration Date: 07/26/2016 11:23 AM
Provisioning Counter: 3
Status:  Online
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kim answered ·
I just tested calling and it seems to be working! :-) 
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