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ryan-landry asked ·

Mobile app not working on note 5

It keeps telling me to turn off screen overlay. And when I do it still says I turn off screen overlay. Help
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kim answered ·
Hello Ryan -
  • What version of the App do you have? 
  • Have you tried uninstalling it and re-installing it?
  • Have you tired hard reboot? 
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ryan-landry answered ·
I tried the hard boot and is still doing it. It won't let me add any permission. Every time I tried to give the phone permission to my microphone or anything it says that I need to turn off the screen overlay so I turned it off and go back to permissions and try to give it a permission and it still keeps coming up with the same thing
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Hi  Ryan Landry

Do you have any kind of screen dimmer/filtering app on the phone. These can cause the issue you've explained above. Try to disable or uninstall any such app and let us know if that fixes the problem. 

Mike
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